Return, Replacement & Refund Policy

We are unable to accept returns simply because you have changed your mind. In particular, a correctly delivered, non-defective product cannot be returned because:

• you no longer want the product or changed your preference;
• you selected the wrong colour, size or variant yourself and received exactly what was ordered; or
• you found a similar product elsewhere.

This helps us keep our prices fair while maintaining the quality of the products we send out.

If there is a genuine problem with your order, please contact us. Eligible issues include an item that is:

• received damaged;
• received defective;
• the incorrect product;
• an incorrect variant compared with your confirmed order;
• materially different from the product description; or
• a missing item from your delivered order, where verified.

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact Om Handloom within 48 hours of delivery. To help us review your request quickly, please provide:

• your order number;
• the name used on the order;
• your phone number;
• a clear description of the issue;
• clear photographs of the product;
• photographs of the outer packaging, where relevant; and
• an unboxing video, where available.

An unboxing video is helpful supporting evidence and may be requested where available, but it is not a mandatory condition for every valid claim.

Our support team will review the information you provide. After review, and where your issue is verified, we may offer an appropriate resolution such as a replacement, an exchange for the correct item, or a refund. The resolution offered depends on the nature of the issue, our verification, and product availability.

Where a return is approved, please ensure that the item:

• remains unused, except for reasonable inspection;
• is returned with its original packaging where reasonably possible; and
• includes any accessories, tags or free items that came with it.

We are unable to accept claims involving:

• change of mind;
• ordering the wrong variant yourself where exactly what was ordered was delivered;
• minor colour differences caused by screen or display settings;
• minor natural textile or manufacturing variations that do not amount to a defect;
• damage caused by misuse or mishandling;
• products that have been washed, altered or used beyond reasonable inspection;
• normal wear and tear;
• damage occurring after delivery due to customer handling; and
• requests without enough information to identify the order or reasonably investigate the issue.

Nothing in this policy limits or removes any rights you may have under applicable consumer protection law for goods that are damaged, defective, incorrect or materially misrepresented.

A refund is issued only after your reported issue or return has been reviewed and approved and where a refund is the agreed resolution. Approved refunds are generally processed to your original payment method.

Once an approved refund is initiated, the time taken for the amount to reflect in your account may depend on your payment provider, bank or financial institution. Om Handloom reviews and decides your claim; our payment gateway provider (currently Cashfree Payments) processes the refund transaction where applicable — it does not decide whether a claim is approved.

Please also see our Shipping & Delivery Policy, Cancellation Policy and Terms & Conditions.